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Thomas Schray
Tech ID#: 5
Reviews: 58
Average: 4.93 stars

Thomas Schray

General Manager
Thomas Schray has received 58 reviews, averaging:

Thomas Schray's Bio:

GM of the Lehigh Valley Franchise, Tom hails from Bethlehem. He is married and the proud father of five kids. Tom spent the 18 years in Japan, starting two companies. He is committed to complete and outstanding customer service. For fun, he plays soccer and charades with his family, hikes and flies paragliders when conditions at home and in the sky permit.
Review:

Technician was very professional very courteous very understanding answered all questions that I had give you 10 stars or 100. Used your guys at a family house jersey shore.
Robert Lindsay
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Arrived on time. Was very professional. Explained everything, very nice.
Charles Davenport
Service Provided:
Broken Garage Door Spring Repair
Review:

Excellent service. Very knowledgeable and efficient. On time and on target with very reasonable pricing. I will definitely use Precision whenever I need garage door service.
Sheila Sullivan
Service Provided:
Garage Door Opener Repair
Review:

Really great service. Came out and replaced as soon as possible.
Brian Heath
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Very professional courteous and fast response Tom was wonderful recommend to anyone !!
Grace Maragulia
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Garage door unable to close, called for repair and they were able to repair the next day which pleased me secondary to home security. He explained a package before diagnosing what was wrong. Closed the door then showed me what was wrong with the door. I had two springs each previously replaced and I was informed that the springs were too strong for my door, they needed replaced and I saw on cable was not safe so he recommend replacing both and all the rollers. So I took his word. All installed.
Tracy Kelly
Service Provided:
Garage Door Repair
Product:
Springs
Review:

The company that I purchased my garage door from originally was very unresponsive and actually rude when I had a problem. I have had Precision do all of my service work ever since. They have gone out of their way to help me resolve problems over the phone so I didn't have to pay the service fee. And when I did need them to come out, they were unbelievably prompt in showing up to address my issue. I wish I had purchased the door from them initially and will certainly contact them if I need to purchase another in the future!
Linda Coller
Service Provided:
Garage Door Repair
Review:

This is the second time that I have used Precision. Both times, I have been 100% satisfied. Tom came both times...very polite and pleasant and knowledgeable!
Sue Pappas
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I love my new garage door. Everything about it is perfect and what I had hoped for. I love the color, hinged accents and the beautiful sun ray windows. The workers showed up on time and were polite, courteous, and cleaned everything up when the job was finished. I would not hesitate to use them again or recommend them to anyone else. Save yourself a headache and disappointment. Next time you need your garage door repaired or replaced call Precision Door Service.
Carol Flannery
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Five stars! The installers were polite, personable and knowledgeable. They recommended certain products/repairs, giving me information and alternatives. They answered all my questions which allowed me to make an informed decision. They were neat and cleaned up after themselves. Based on my experience, I would highly recommend them.
David Weiss
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Tom and his trainee were professional and courteous. They explained everything and completed the work in a timely fashion. I was very satisfied. I would rate the experience as a 5.
James Powell
Service Provided:
Broken Garage Door Spring Repair
Review:

This was the 2nd door you installed for us and once again the technician was friendly, knowledgeable and proficent. He gets an A+ in my book
Chuck Root
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Tom and Damon were professional and helpful (and on time!). I would absolutely recommend them to anyone looking for assistance.
Joe Flannery
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Very professional well mannered and on time
Bill Stankavish
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

$30 service call fee should not be charged when paying the $89.99 hourly labor rate.
James Deiter
Service Provided:
Garage Door Repair
Review:

Came same day I called and it was a Saturday. Tom explain to me all the options and was glad i went to the torsion system. Work was done to perfection. Will use Precision again when my other spring brakes. I will also recommend to others.
Fran Felchock
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Precision Door is absolutely excellent. Keith answered pleasantly and responsively when I called to report my malfunctioning door opener. He offered me some troubleshooting advice on the phone. When that failed he scheduled a service rep. visit to solve the problem. Tom came to my home at the conveniently scheduled time. He shared his analysis and offered me several solutions. I selected a new opener. Tom installed it to my satisfaction. It works well. I appreciate it and the great service by Precision Door!
Thomas Frantz
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

It was Saturday and my garage door wouldn't go up. My car was stuck in the garage so I had to find a place that could perform emergency service. I chose your company since my google search for emergency garage repairs came up with your name. I did call another place before yours but I had to leave voicemail. When I called yours, I was able to speak to someone and you were able to schedule to have someone come out that same day. That other place I called and left a message did not call me back even though they advertise as having emergency service. The technician, Tom, called me not long after getting on the schedule to give me an ETA on when he would be there and even better he called me 15 minutes ahead to let me know he was coming. Tom was very friendly and knowledgeable. He assessed the problem and gave me several options for the repair. Based on the age of the garage door and parts I chose the best option which was to replace the spring, drums, cables, and center bearing. The work was done very quickly and efficiently. I was extremely pleased with the service I received. I will definitely recommend your company to others. Thank you for your professional and superb service!
Fran Holahan
Service Provided:
Garage Door Repair
Review:

I was very impressed with the website and that there is someone who answers the phone 24/7.......The technician (Tom) who installed my new opener was extremely polite, knowledgeable, and capable.....His work was efficient and very well performed......I am very satisfied with my new opener, and would certainly refer friends to Precision......
Ron Grau
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Great service! The technician (Tom) showed up right on time. He inspected my garage doors and explained to me the defects. He then presented me with options on how to proceed. I made my choice and Tom had it all done in about 2 hours.
Bill Lokes
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Very thorough explanation of issues and solutions. Prompt, courteous, and professional.
Deutch Richard
Service Provided:
Garage Door Repair
Review:

Really great service and the technician explained everything he was doing. I would recommend this company.
Angus Evelyn
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

From start to finish, 5 stars in all respects. Highly recommended.
Laura Gonzalez
Service Provided:
Install Garage Doors
Review:

called Precision after normal business hours - got right through and set up an appointment the next day... Intermittent problem tough to diagnose - door opener was working when tech showed up... Decided to get the Precision 800 - Tech was professional and got the job done quickly. Door works great and it's even quieter than the LiftMaster it replaced...
Harry Dieterich
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Prompt, professional, informative.
Terrance B.
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Precision door's emergency service was excellent. They arrived within an hour of placing the phone call to their call center. The technician was very professional in making all the necessary repairs and updates, which included replacing the torsion springs and rollers. I would highly recommend Precision Door Service without hesitation to anyone needing garage door repairs or new installation.
Keith T.
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Very professional and polite service. Fast but not rushed, good quality work. Definitely made us a customer for life.
Joe S.
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

On time, friendly and very well versed in options for the best result. They explained all aspects of the options to enable my wisest choice. I highly recommend them, being from a construction background, I can honestly say they deserve respect.
David S.
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Went above and beyond. Fairly priced and extremely professional. Highly recommended!!!!!!!!
Bonnie S.
Service Provided:
Garage Door Repair
Product:
Springs
Review:

This business is terrific. I called and was told that someone would arrive for evaluation of the needed repair and maintenance on my garage doors within about 2 hours. Their service manager, Tom, arrived as promised. He did a complete evaluation of my 2 doors, gave me some alternatives, and offered me a better solution than I had even considered, all at a very fair price. I accepted the offer and Aaron, one of their service technicians was here shortly to work with Tom and complete the job. My wife and I are very happy with the results. I highly recommend Precision Door Service as a result. Much appreciated!
Thomas F.
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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