Review:

Had a broken spring that needed to be repaired so I had both replaced. Also had the Genie 2128 installed. The technician was pleasant and provided a quote before I agreed to the work. The work was done well, but from a pricing perspective I feel like it is way over-priced. Generous pricing for the parts would be $500 if purchased retail. The bill was $1300 for a job that was completed in 2.5 hours, putting the labor rate over $300/hour.

Review:

We were really happy and pleased with the service that Andre gave us. He was very knowledgeable and friendly. He answered all of our questions. He was very efficient and made adjustments where needed on the garage door.

Review:

Not a good experience. Went with Whitehall Door. Your tech was nice. No work was done other than visual check.

Review:

Victor came within an hour and a half of me calling. He assessed the problem, gave me a quote and finished the repair in about 45 minutes. He lubricated everything and now the door works perfectly and is very quiet.

Review:

Job went well and fast and it was a Sunday too. Thanks Chris! You were very informative and professional. Thanks again.`

Review:

Great service. Great communication. Technician Victor explained everything. He was terrific! But I thought the price was really high.

Review:

You could come out to service my garage door opener sooner than others I called.

Review:

Our garage door decided not to open on a Saturday afternoon. I called Precision and they offered to come out the following day or Tuesday afternoon. It wasn't an emergency so I opted for Tuesday. Chris was our technician who was VERY knowledgeable, friendly and was great with explaining exactly what our problem was and was able to give us a quick fix to get it to work for us. We ended up ordering a new garage door along w/ other parts that wouldn't last much longer, but we probably wouldn't have done that without Chris' assistance & guidance. Hopefully he comes out to replace it in a few weeks. Thank you for being amazing!!

Review:

Things only break at 6 in the morning. Great response and service. Chris was great, replaced a defective spring. Had us back in service by 9:30.

Review:

Great company fast service

Review:

Called and Chris was here in 2 hours. He found that new parts were needed.and phoned his office. The parts were delivered in an hour, by Tom (the manager). Prompt service and professional attitudes. Nice to do business with them!

Review:

Victor, the tech, was early, diagnosed the problem quickly, offered alternatives, and had everything fixed in a short amount of time. Very pleased. He did a great job. I'd use them again.

Review:

Victor came to help with a connectivity issue and was working with Genie for over an hour trying to resolve my problem. He had the patience of a saint and resolved the issue completely.

Review:

The gentleman was prompt courteous and very good at what he does.

Review:

I had Tom from precision garage door out today! He was extremely personable, well spoken, and easy to understand. When I asked a few questions. He answered very honestly and directly, which I appreciate. At the end of the day, we worked very diligently and still spent quite some time here to make sure everything was perfect approximately 2+ hours to completely reset the door on the Friday night when people should be home with their children. I am extremely pleased and would recommend Tom and precision garage door to others.

Review:

The work was done quickly and with precision as advertised. Victor was very informative and curious and did a great job

Review:

This is a great company. From the minute they came to my house in an emergency to diagnose the problem they have been very helpful and efficient. They gave me a fair quote for a brand new insulated garage door and their technicians were very professional. I live in an HOA and Tom for helped me chose a door that matched perfectly with my old one. Thank you so much!!

Review:

Good fast service competent and courteous technician.

Review:

Chris just left and did a great job. Very knowledgeable and personable. Explained my options before purchasing. Installed new opener, key pad, and door rebuild. Explained all new devices before leaving. Would definitely recommend them.

Review:

Victor came to my house exactly at the time scheduled. He was very professional and answered all of my questions. I also commend him for his patience.

Review:

Terrible technician. Didn’t fix the problem. Didn’t attempt to resolve what was wrong with this newly installed garage door. Tried to sell me a $750 garage door opener even though the one I have works fine. Don’t use this company.

Review:

I actually called another company and left a message, they didnt return our call. We called again the next day and the woman that answered actually sounded annoyed with us. Yes I got your call and if you want service it will be 2 to 21/2 weeks. Saw ad for Precision and called. Beth was very helpful. She said we could have someone in 2 days. We said yes but she texted me later and said someone could come today. The service man Victor was very good.

Review:

I purchased a genie garage door opener. We are very pleased with the product. The technician who installed the product was competent and took the time to explain everything that I needled to know.

Review:

Quality of work NOT GOOD. Method of approach- Learn more. Customer service- rating 0

Review:

This was the second time I used this service. In both instances the service was exactly as advertised and even better. From the initiating phone call through the performance of the actual repairs, everything was done in an outstanding and professional manner. Anyone requiring attention to their garage door should, most definitely, use this service. I know that I will again.

Review:

Victor was my service representative. He was very professional and determined my problem right away. His work was skillful and precise. Ib the event I have further needs for repair or new equipment, I will call Precision!!

Review:

Priced parts at homedepot at 202 dollars .My bill was over 800 dollars Will get somebody else next time.

Review:

Horrible experience. Technician wasn’t experienced at all. Technician didnt have right parts. Technician asked me if I have that part available. Even spoke to manager about the issue and asked if he could come or send different technician to fix the he problem. Manager was very unprofessional.do not recommend anyone to take their service. This first time and it will be my last time to work with them. Very dissatisfied and disappointed.

Review:

Was extremely pleased with your business and service. Called in and made a service appointment - was made for the next day. Technician was prompted, knowledgeable and a good work ethic. Victor was my technician. Very please with service and would highly recommend. Thank you.

Review:

Great service! Representative called ahead, was actually early. Explained options clearly and installed new opener, explaining the functionality, asking if I had any questions. Seamless process. Very pleased