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Thomas Schray
Tech ID#: 5
Reviews: 19
Average: 4.89 stars

Thomas Schray

General Manager
Thomas Schray has received 19 reviews, averaging:

Thomas Schray's Bio:

GM of the Lehigh Valley Franchise, Tom hails from Bethlehem. He is married and the proud father of five kids. Tom spent the 18 years in Japan, starting two companies. He is committed to complete and outstanding customer service. For fun, he plays soccer and charades with his family, hikes and flies paragliders when conditions at home and in the sky permit.
Review:

I am so pleased with the prompt service by Tom Schray. He was very professional and might I add, very funny????????????. I didnt realized that my garage door system was so old untill Tom fixed it, it now closes smooth and operates like a brand new garage door. Tom was very patient with explaining how to operates our new remotes and keypad. Thanks Tom????
Michael D.
Thomas Schray Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
General Manager:
Review:

I had ruined previous door
Richard D.
Thomas Schray Service Provided:
Garage Door Opener Repair
Product:
Opener
General Manager:
Review:

We were very pleased with the service. Tom Schray was punctual, polite and professional. He assessed our problem and checked out our garage doors for any additional near term disasters. He provided us with 3 estimates - one for the actual repair. The other 2 estimates were for preventive maintenance services. The choice was ours; there was no pressure.
Frank S.
Thomas Schray Service Provided:
Garage Door Repair
Product:
Cables
General Manager:
Review:

Quick service, kept me UTD w/ETA. Job completed efficiently and in normal amount of time that I would expect. Not impressed with what I perceive as the upsell... However, I'm at the mercy of my garage door, so in order to avoid taking a chance w/another problem in the near future, I took all the options. My tech told me there was a warranty with what I was repairing so I'm hoping that gets me thru a decent amount of time without having to replace the opener system. Pricing may be a little steep, but I don't have any other company to compare to. I probably could've gotten a whole new system for the amount of $ I spent today. But.... I am completely grateful for the VERY quick response and service so I could use my garage again. Thank you!
Amanda B.
Thomas Schray Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
General Manager:
Review:

My garage door opener failed last evening. I called Precision Door at 8:00 am and Tom Schray was at my house by 10:00 am to evaluate my situation. My opener was 17 years old and the fix was quite iffy considering it's age, I decided to replace it. Tom did a fantastic job in explaining my alternatives and proceeded to perform the work effectively and efficiently. Great job and I will strongly recommend Precision Door to everyone.
George G.
Thomas Schray Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
General Manager:
Review:

Tom arrived less that two hours after my emergency call and proceeded to walk me through, A to Z, of what was required to have my garage door back up and operational. Different plans, costs, and products were presented and explained to assist me in making the correct choice. There is much one can take for granted regarding garage doors!. Tom was very professional and to the point. He answered my questions and put my concerns at ease. I would recommend Precision Door (and Tom, personally) to anyone needing help getting their doors repaired or even installing a new one.
Thomas
Thomas Schray Service Provided:
Garage Door Repair
Product:
Springs
General Manager:
Review:

We were extremely pleased with Precision's work on our garage doors. Tom Schray was knowledgeable and thoughtful in diagnosing our problems, and prompt and efficient in performing the work without exceeding the original estimate. We replaced two garage door openers and the pulleys, springs and chains on one of the garage doors. The doors now open and close much more smoothly and quietly. It was a pleasure to work with Tom. We would highly recommend Precision to others
Penn & Diane H.
Thomas Schray Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
General Manager:
Review:

Tech. Was professional and very polite. Would use again if needed.
Patrick B.
Thomas Schray Service Provided:
Garage Door Repair
Product:
Springs
General Manager:
Review:

Very punctual and professional service. My garage door is now incredibly quiet and smooth after replacing my broken electric opener and some worn out hardware. I followed Tom's advice to replace rather than repair it, which may have cost me more, but initial quality and workmanship looks great.
Mike B.
Thomas Schray Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
General Manager:
Review:

My door spring broke overnight, and they were here the next morning and fixed by noon. Efficient and quick service. Thank you!
Jennifer Z.
Thomas Schray Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
General Manager:
Review:

Extremely good service. Showed up early, and completed a replacement of a 20 year old opener with a much quieter model. Thank you for the outstanding service.
Larry C.
Thomas Schray Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
General Manager:
Review:

Tom showed up early, and finished when the job was done. Replaced all worn out pieces and left within 2 hours. Thanks much for the help.
Bryan S.
Thomas Schray Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
General Manager:
Review:

Tried to upsell me even though I told him I sold the house today. Also garage door opener for a two car garage came with only one remote ! That's ridiculous.
John M.
A Response from: Keith

Thanks for your feedback John. I understand your not wanting to put more money into a house you are selling, but if the door slams down from the Header, it is unsafe and reason your opener broke. This is not an upsell. This is the technicians honest advice.

Thomas Schray Service Provided:
Garage Door Opener Install
Product:
Opener
General Manager:
Review:

Tom is great. He was fast, professional, and master at his own craft.
Don B.
Thomas Schray Service Provided:
Garage Door Repair
Product:
Garage Doors
General Manager:
Review:

Your people were profesionl and they gave me a great job. I would not hesatate to recomend your orginization in the future. Thanks for a job well done.
Gene S.
Thomas Schray Service Provided:
Install Garage Doors
Product:
Garage Doors
General Manager:
Review:

Came to repair motor, but saw need for additional work. Stayed until 9PM to0 complete job.
Randy S.
A Response from: Keith

Randy, Glad we could help.

Thomas Schray Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
General Manager:
Review:

Could not be more professional and helpful! A great experience!!
Toni
A Response from: Keith

Glad we could get that car untrapped for you. Tom told me that was the first time he'd had to open the door in that manner.

Thomas Schray Service Provided:
Garage Door Repair
Product:
Garage Door Opener
General Manager:
Review:

I called for an emergency repair for a snapped cable. Customer support was professional, and efficient. I called at 7:30 p.m. and the technician was at my door by 8 p.m. The technician, Tom, called in advance and arrived in a professional vehicle. Tom is friendly, and an excellent communicator, and solid technician. He provided options for service, and we were able to arrive at a resolution. We fixed the issues, and at no time was there heavy pressure to spend more than necessary to get my door working. Considering this was an emergency call, well after hours, I feel the rate was fair. The door works again, and I recommend without reservation.
Tom
Thomas Schray Service Provided:
Garage Door Repair
Product:
Cables
General Manager:
Review:

Tom had provided me straightforward answers to my questions and firm pricing information concerning my door opener on my initial telephone call to him. Consequently, I felt comfortable in giving him the work to replace my current opener. His work was outstanding and exceeded my expectations and earning a five-star rating *****.
Gary Fox
Thomas Schray Service Provided:
Garage Door Opener Install
Product:
Opener
General Manager: